What should I do if my phone watch can’t make calls?
With the popularity of smart devices, phone watches have become an important communication tool for many parents and children. However, many users have recently reported that their phone watches are unable to make calls. This article will analyze the reasons and provide solutions for you based on the hot topics and hot content on the Internet in the past 10 days.
1. Recent hot topics
| topic | heat index | Main discussion points |
|---|---|---|
| Children's phone watch suddenly cannot make calls | 8.5/10 | Operator policy adjustments have limited the functions of some watches |
| Smart watch eSIM service abnormality | 7.2/10 | Users in many places reported that eSIM activation failed |
| Phone watch parental control function upgrade | 6.8/10 | The new version of the system may cause abnormal communication functions |
2. Analysis of common problems and causes
Based on user feedback and technical support data, the main reasons your phone watch won't make calls include:
| Question type | Proportion | Typical symptoms |
|---|---|---|
| Network connection issues | 45% | The signal appears normal but cannot be dialed out |
| SIM/eSIM abnormality | 30% | Prompt "No SIM card inserted" or "Service unavailable" |
| System settings issues | 15% | Accidentally triggering airplane mode or parental control restrictions |
| Hardware failure | 10% | Unable to recover even after repeated restarts |
3. Step-by-step solution
Step 1: Check basic settings
1. Make sure the watch is not in airplane mode (usually shown as an airplane icon)
2. Check whether call restrictions are set in the parental control app
3. Check the watch signal strength (more than 2 bars is normal)
Step 2: SIM card related processing
1. For physical SIM cards:
- Remove and reinsert the SIM card
- Try testing the SIM card in other phones
2. For eSIM:
- Rescan the QR code provided by the operator
- Contact your operator to confirm eSIM service status
Step 3: Network reset operation
1. Go to Settings→Network→Network Reset
2. Wait for the watch to automatically restart and re-register to the network
3. Test in an area with good signal
Step 4: System update and recovery
1. Check and install the latest system updates
2. If the problem persists, you can try to restore factory settings (note to back up data in advance)
4. Quick Check on Brand Frequently Asked Questions
| brand | unique solution | Customer service channel |
|---|---|---|
| little genius | Press and hold the power button for 15 seconds to force restart | 400-700-8888 |
| Huawei | Reset network configuration in "Sports Health" App | 950800 |
| Xiaomi | Need to update "Xiaomi Wear" App simultaneously | 400-100-5678 |
5. Suggestions on preventive measures
1. Regularly check for watch system updates
2. Avoid use in high temperature and high humidity environments
3. Provide anti-oxidation treatment for the physical SIM card (can be taken out and wiped regularly)
4. It is recommended to perform network reset maintenance once a month
5. Pay attention to the operator’s policy changes regarding IoT cards
6. Latest industry trends
According to the latest news from the Communications Administration, the three major operators are promoting the real-name system to strengthen the management of Internet of Things cards, which may cause abnormal communication functions of some old phone watches. Users are advised to:
1. Complete the real-name authentication supplementary registration through official channels
2. For equipment purchased before 2020, it is recommended to consult the manufacturer for upgrades.
3. Follow the WeChat official account of "Industry Information Weibao" to obtain policy updates
If the problem is still not solved after all the above steps, it is recommended to bring your proof of purchase to the brand’s after-sales outlet for professional testing. Under normal circumstances, communication module failures can be repaired or replaced free of charge within the warranty scope.
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