How much will be deducted for refunding air tickets? Full analysis of the latest refund handling fees in 2024
Recently, with the end of the summer travel season and the beginning of the school season, the issue of ticket refunds and changes has once again become a hot topic across the Internet. Many consumers face high refund fees due to itinerary changes, and related complaints and discussions continue to ferment on social platforms. This article will provide you with a detailed analysis of the refund handling fee standards based on the latest policies and airline regulations.
1. Popular topics related to refunds on the Internet
In the past 10 days, there have been more than 1.2 million discussions on ticket refunds on Weibo, Douyin and other platforms, mainly focusing on the following hot topics:
| Topic keywords | Number of discussions (10,000) | Main points of dispute |
|---|---|---|
| "The refund fee is outrageous" | 48.7 | 90% of the fee will be deducted for refunds near departure |
| "Flight cancellation will not result in full refund" | 32.1 | Involuntary refunds will still be deducted |
| "It is difficult to refund or change student tickets" | 18.5 | The refund policy for special groups is unclear |
2. Refund rates for major airlines in 2024
According to the latest "Public Air Transport Passenger Service Management Regulations" issued by the Civil Aviation Administration of China, each airline must express its cancellation and change rules. Here are the latest rates for August:
| airline | 7 days before departure | 2-7 days before departure | 48 hours before departure | 24 hours before departure |
|---|---|---|---|---|
| Air China | 10% | 20% | 50% | 80% |
| China Eastern Airlines | 5% | 15% | 40% | 70% |
| China Southern Airlines | 8% | 18% | 45% | 75% |
| Hainan Airlines | 12% | 25% | 60% | 90% |
3. Refund policy under special circumstances
1.Epidemic/natural disaster: Full refund available with official certificate
2.Military/medical staff: Some airlines provide special channels
3.connecting air ticket: Calculated based on the highest segment rate
4.student ticket: Need to apply 72 hours in advance, handling fee 15-30%
4. Practical suggestions for reducing the loss of refunded checks
1.Pay attention when buying tickets: Select the ticket with the "Worry-free Cancellation and Change" label, which is 5-10% more expensive but can save subsequent fees.
2.Refund time: Cancellation 7 days before departure saves an average of 60%
3.Change policy: Most airlines’ change fees are 20-30% lower than refund fees
4.Complaint channels: Civil Aviation Administration hotline 12326 accepts complaints about refund disputes
5. Latest policy trends
On August 15, the Civil Aviation Administration of China interviewed six airlines and requested rectification of the "high refund fees" issue. It is expected to be implemented from September:
- The refund fee for economy class tickets shall not exceed 30% of the face value (involuntary)
- Refunds made more than 24 hours before departure will be charged up to 50%
- Launched the "tiered refund" calculator tool
Experts remind: When refunding, you should keep complete order screenshots and call records. If you encounter illegal charges, you can protect your rights through the 12315 platform. Passengers are advised to read the ticket purchase terms carefully before traveling and plan their itinerary reasonably to avoid unnecessary losses.
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