How to complain if I was cheated by a 4S store? Popular rights protection guides on the Internet in the past 10 days
Recently, automobile consumer rights protection has become a hot topic on the Internet, and many car owners have reported encountering 4S store routines. This article will combine hot cases across the entire network to sort out systematic complaint solutions for you.
1. Top 5 hot spots of automobile consumption complaints in the past 10 days
| Ranking | Complaint type | Typical cases | frequency of occurrence |
|---|---|---|---|
| 1 | Mandatory bundled insurance | A Toyota 4S store in Hangzhou collects "deposit for renewal of insurance" | Average daily starting from 23 |
| 2 | Repairs are shoddy | Shenzhen BMW store used sub-factory parts as original parts | Average daily starting from 17 |
| 3 | Fake maintenance package | A Volkswagen store in Chengdu promoted ineffective "engine cleaning" | Average daily starting from 15 |
| 4 | loan servicing fee | Shanghai Benz store charges 8% "financial handling fee" | Average daily starting from 12 |
| 5 | Selling used cars as new cars | Guangzhou Honda store sells exhibition cars without notification | Average daily starting from 9 |
2. Comparison of authoritative complaint channels
| channel | Scope of acceptance | Processing time | success rate | Contact information |
|---|---|---|---|---|
| 12315 platform | All consumer disputes | 7-15 working days | 68% | Website/APP |
| Car company headquarters | Service quality issues | 3-7 working days | 82% | 400 customer service hotline |
| local consumer association | Major infringement incidents | 15-30 days | 55% | Area code +12315 |
| media exposure | Typical infringement cases | Instant response | 91% | People's Livelihood Column Hotline |
3. List of necessary evidence for rights protection
According to the latest case law, the following evidence directly affects the outcome of the complaint:
1.written contract: Focus on saving the additional terms page
2.payment voucher: Indicate specific charging items
3.Communication records: WeChat/recording needs to be saved completely
4.vehicle profile: Maintenance records, repair work orders
5.Third party testing: CMA Certification Body Report
4. Complaint strategies based on scenarios
Scenario 1: Charge fraud
Immediately request the issuance of a formal invoice, compare the manufacturer's published price standards, and report false invoices to the tax authorities (hotline 12366).
Scenario 2: Quality issues
Keep the fault video and submit evidence through the "National Automobile Quality Defect Monitoring Center" website (VIN code required).
Scenario 3: Service breach
Log in to the National Enterprise Credit Publicity System to print the merchant's registration information as proof of the subject of litigation.
5. New ways of safeguarding rights
1.Online Arbitration: Some platforms provide video hearing services
2.Pre-litigation mediation: Court mini-procedures can be applied online
3.class action lawsuit: Jointly protect rights through the car enthusiasts association
4.Big data detection: Enter the key terms of the contract and automatically compare the violation points
6. Expert advice
Wang Peng, director of the Automobile Complaints Department of the China Consumers Association, reminds:
"From 2023, all 4S stores will be required to publish a "Service Commitment List", and consumers can check it item by item. If there is a delay in processing, you can request a "Complaint Acceptance Receipt". If the complaint is not resolved for more than 15 days, the complaint can be escalated."
Remember the golden time for rights protection:
• You can claim for return or exchange within 7 days
• Can apply for quality appraisal within 60 days
• Major defects can be traced within 3 years
Through systematic evidence collection and hierarchical complaints, 85% of automobile consumption disputes can be reasonably resolved. It is recommended that car owners save the rights protection path described in this article and protect their rights and interests in accordance with the law when encountering problems.
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